Booking Conditions
When you make your booking with us, each person traveling must accept the terms of these Booking Conditions which have been drawn in full accordance with EU Consumer and Travel laws, enacted with Italian Legislative Decree 6th September 2005, n. 206 Consumer Code and Italian Law 27th December 1977, n. 1084/79 (Bruxelles CCV) and Tourism Code Legislative Decree n. 79/2011.
1. Booking Procedure
Once you have received a holiday booking proposal from Cappuccino S.r.l. and decided to accept it, you simply need to fill the form and provide for a bank transfer of the down payment (25% of the total amount). You will receive our booking confirmation as soon as you have successfully credited Cappuccino’s account with the down payment. Forty five (45) days prior departure the balance is due. After that, we will send you the holiday vouchers by e-mail, fax or post.
Payment may be made by cheque made out to Cappuccino S.r.l. or by bank transfer to:
Cappuccino s.r.l. Tour Operator, Via Cairoli 45, 63100 Ascoli Piceno, IT
Banca Popolare di Ancona Filiale di Ascoli Piceno, Viale Indipendenza 42, 63100 Ascoli Piceno, IT
IBAN IT 86 I 05308 13500 000000000698
SWIFT BLOPIT22
2. Surcharges
We reserve the right to increase the price of your holiday to allow for variations in costs or exchange rates. We will absorb any such increase that amounts to less than 10% of the price of your holiday. In the unlikely event that such an increase amounts to more than 10% of the price of your holiday, then you will be entitled to cancel your holiday and receive a full refund.
3. Cancellation by you
You may cancel your holiday at any time. Cancellation must be communicated to us in writing by fax to + 39 0736 258219 or by post to our address Cappuccino s.r.l. Viale Indipendenza 42, 63100 Ascoli Piceno, Italia and will take effect the day such notification is received by us.
We reserve the right to apply cancellation charges as follows:
46 days or more before departure = deposit only
45 – 6 days before departure = 50% of holiday cost
less than 6 days before departure = 100% of holiday cost
4. Insurance and Health
You are suggested to arrange your own travel insurance and to provide us with details of this insurance, including your insurer’s emergency contact number.
5. Amendments by you
If you wish to make any changes to your confirmed holiday arrangements, please notify us in writing, as above described, at least 60 DAYS prior to departure and we will do our best to accommodate these changes.
We may apply an amendment fee of € 50 per person for any such changes.
6. Amendment or Cancellation by us
In exceptional circumstances, we reserve the right to make amendments to your holiday arrangements, or if necessary to cancel your holiday. Any such change or cancellation will be notified to you as early as possible.
If we are required to make any significant changes to your holiday arrangements and you are not happy with these changes then you will be entitled to cancel your holiday and receive a full refund. If we are required to cancel your holiday then you will receive a full refund.
Clause 6(b) will not apply if the change or cancellation is a result of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, or other circumstances which amount to force majeure.
7. Our Responsibilty to you
We accept responsibility for ensuring your holiday is supplied as described and that the services we provide are to a reasonable standard.
In the unlikely event that you experience a problem during your holiday, please inform us immediately and we will do our best to put things right.
If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the Italian Chamber of Commerce and Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close.
8. Passports, Visas and Health Requirements
EC passport holders are free to travel throughout the EC without visas, please ensure that your passport is valid for at least six months beyond your date of entry.
For non-EC passport holders or for travel outside the EC, you should enquire with the Consulate or Embassy of the country you are visiting.
